Review of Access to Telehealth and Provider Experience in VHA Prior to and During the COVID-19 Pandemic
The VA Office of Inspector General (OIG) conducted a review to assess implementation and use of VA Video Connect (VVC) prior to and during the COVID-19 pandemic. The OIG explored why providers used telephone communication more frequently than VVC at the onset of the pandemic and how the Veterans Health Administration (VHA) resolved technology issues. Experiences of a subset of providers who used VVC from October 2016 through July 2021 were examined to identify benefits of and barriers to VVC use.
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